tag:blogger.com,1999:blog-31409757.post6304392015522713791..comments2024-03-08T05:30:03.420-05:00Comments on Coffeypot: Customer ServiceCoffeypothttp://www.blogger.com/profile/02944074653548750642noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-31409757.post-12839479555059055032008-08-25T02:07:00.000-04:002008-08-25T02:07:00.000-04:00Customer Service extends to treating the customer ...Customer Service extends to treating the customer with respect.<BR/><BR/>While waiting at a Best Buy check-out counter, a department manager commandeered a register to ring up a customer he had been spending time with on the floor.<BR/><BR/>When I remarked about not being taken in turn he had a snippy remark about waiting one's turn.<BR/><BR/>The dumb-ass did not know how I had not darkened the doors of Best Buy for approximately three years as a personal protest against Best Buy.<BR/><BR/>So when Shirley was ready to get her MacBook we ordered from Apple's online store and paid for overnight shipping.<BR/><BR/>Driving to Best Buy that evening would have meant getting the laptop that night. And it would have given Best Buy our business.<BR/><BR/>Two days later I went to Best Buy to get a wireless mouse for Shirley. I had an opportunity to speak with that Best Buy's General Manager. He seemed to take to heart my concern about the disrespect of the other manager.<BR/><BR/>As well, he realized that his store missed an important sale because a store employee just had to get in the last word. The idiot had to set me straight.<BR/><BR/>When the store manager has his next meeting with staff he intends to talk about this aspect of customer service. Hopefully the dumb-ass who disrespected me will see himself in the example given.<BR/><BR/><I>Coffeypot</I> correctly points out the missing service in service venues.Brother Davehttps://www.blogger.com/profile/00064468156938526884noreply@blogger.comtag:blogger.com,1999:blog-31409757.post-53520508543864568432008-08-24T22:18:00.000-04:002008-08-24T22:18:00.000-04:00So next time my car gets serviced, I'm paying for ...So next time my car gets serviced, I'm paying for labor to do what!? to my car?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-31409757.post-69483439416488200062008-08-24T17:21:00.000-04:002008-08-24T17:21:00.000-04:00Sure did hit the nail on the head. WOW! Good one...Sure did hit the nail on the head. WOW! Good one!Mary Stebbins Taitthttps://www.blogger.com/profile/10626507461216769140noreply@blogger.comtag:blogger.com,1999:blog-31409757.post-1496373874742230992008-08-23T23:50:00.000-04:002008-08-23T23:50:00.000-04:00Well.. that explains it. I've obviously had my exp...Well.. that explains it. I've obviously had my expectations set too high.e.Craig Crawfordhttps://www.blogger.com/profile/04645546681555860747noreply@blogger.comtag:blogger.com,1999:blog-31409757.post-4453225446709998942008-08-23T22:44:00.000-04:002008-08-23T22:44:00.000-04:00Boy,you hit the nail on the head with this one! :)...Boy,you hit the nail on the head with this one! :)Janhttps://www.blogger.com/profile/00867331054563094373noreply@blogger.com